Key Achievements

Below are key areas of work focus with brief explanation and examples of notable activities:

Organisational Development

Recent contracts have included a Therapy Services Review for Great Ormond Street Hospital and with Green Cross Medical, work relating to Multi-disciplinary teams in Cancer services (NCAT contract).

As an independent OD practitioner, Fay worked successfully with small and medium sized businesses, for the Learning & Skills Development Agency in further education and in NHS acute and primary care sectors.

In Tanzania, Fay carried out an evaluation of service provision within the health system for an Irish Aid Organisation (APSO), resulting in continuation of their commitment to this sector.

As an internal consultant within an NHS Trust, Fay worked alongside managers and their staff groups to promote organisational change and development with particular success in:

  • Facilitating the development of Consultants new to the post of Clinical Director both individually and as a group with the Medical Director.
  • Developing and supporting the transition to team midwifery in line with the requirements of the Government’s Changing Childbirth report.
  • Service reconfiguration within the Paediatric Diabetic service using Open Space Technology to facilitate the involvement of parents and a range of professionals.
  • Working with the lead clinician in Ophthalmology to reconfigure service provision across the directorate structure.

Coaching & Coaching Supervision

Ongoing work includes coaching and coaching supervision for individuals from various backgrounds and professions including group non-clinical supervision for an independent Speech & Language Therapy Practice (ongoing).

Recent work includes ‘Life’ coaching for people having successfully undergone bone marrow transplant (this was part of a Clinical Nurse Specialist’s MSc thesis at Kings College Hospital) and contracts within the NHS for both individual professional development and outplacement coaching.

Learning & Development

Fay has been involved in learning and management development activities since the early 1990s when she worked in a large Acute NHS Trust. Continuation of this type of work has involved setting up management development programmes and / or facilitating these for organisations on a freelance basis.

Recent examples include Leadership and Staff Development consultancy with the newly formed executive team in the Florence Nightingale School of Nursing and Midwifery, Kings College (London) and a programme of development for an Acoustics company involving Action Learning Sets.

As an internal consultant, Fay achieved greater cohesion of training activity within the Essex Rivers Healthcare (Acute) Trust, illustrated by the planning and integration of all professional (medical, nursing, AHPS) and non-professional training and development along with a greater emphasis on development activities (including job shadowing, secondments and a Trust-wide mentoring programme), in addition to skills based programmes.

As part of this role, Fay also provided career counselling and support for senior managers in relation to succession planning within the organisation.


Fay’s initial training as a Speech & Language Therapist forms the basis for all her work relating to communication, from individual through to organisational level. She has highly developed interpersonal and general communication skills and these enable her to establish effective working relationships with her clients.

Responsible within the Acute Trust for co-ordinating internal communication and managing the contract for the external PR Company.


  • Established a communication strategy that provided a framework of communication processes for the Trust including written Communication Briefings and informal Communication Forums with either the Chairman or Chief Executive. Initiated and developed the Trust’s monthly newsletter
  • Initiated and chaired a Patient Information and Literature Group with the objective of maintaining a corporate approach and improving the quality of information produced for patients and carers. During 1997, established and facilitated a series of Patient Panels with the aim of gaining a users perspective on both content and presentation of the Trust’s patient information.